The detailed steps of how and in which situations to file a claim are listed in the Buyer protection programme terms and conditions. Here is a short overview:

• Item not received? Check the listing to make sure that you've allowed enough time for your auction or buy now item to arrive.
• Item different than advertised? Check the listing to make sure that the item is indeed materially different.
• Contact the seller.
• If you do not receive a response within three days, file a claim online.
• The complaint must be filed no later than 30 days after the payment was made.
• Remember to include all documentation.

Before submitting a claim, please review the conditions of the bidorbuy Buyer protection programme terms and conditions. Please note: claims may take 30 days or longer to be processed, investigated and finalised.

If you have any questions please email claims@bidorbuy.co.za before submitting the claim.

Related topics

• Buyer Protection Programme Terms and Conditions
• Buyer Protection Programme Explained
• Building Tust and Safety on bidorbuy
• Tips for Trading Safely
• Listing Policy
• bidorbuy Terms and Conditions of Use