Buyer Protection Programme Explained
Posted by bidorbuy Admin, Last modified by bidorbuy Marketing on 11 December 2019 02:14 PM
Although the vast majority of bidorbuy transactions are trouble-free, the Buyer protection programme provides an additional measure of safety in the unlikely event that:
The bidorbuy Buyer protection programme covers items purchased both on auction and buy-now.
The maximum amounts refundable are as follows:
In order to get a refund under the Buyer protection programme, certain conditions need to be fulfilled:
The bidorbuy Buyer Protection Programme does NOT cover the following situations:
How to claim
If you do not receive the item you paid for, or if you think that the item you received differs materially from the one you ordered, first check the original listing.
The next step is to contact the seller to try to resolve the issue. If you do not receive a response from the seller within three working days, lodge a claim within 30 days from the date of payment, with all relevant documentation.
Should the item be purchased via PayPal, first process a claim for a refund through PayPal and if unsuccessful, then your credit card issuer. If both are unsuccessful, you may then lodge a claim with bidorbuy.
If bidorbuy finds that the buyer’s claim was justified, the buyer will be refunded as per the Buyer Protection Programme. All refunds will be done through the bobPay system or bobBucks vouchers into the buyer’s bidorbuy account.
The detailed claims procedure is laid out in the Buyer protection programme terms and conditions.