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Support Hours and Contact Details
Posted by Johan Du Toit on 22 November 2016 03:48 PM
Call Centre

Tel: 087 350 0099
Weekdays: 07:30 to 21:00 Saturdays and Public Holidays: 08:00 to 14:00 Sundays: 13:00 to 21:00
Customer Support:


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Customer Service Support Hours.
Posted by Johan Du Toit on 20 February 2016 11:34 AM

Dear Customers,

In order to optimise the support we are able to provide and to keep up with support trends we have made some adjustments in our support hours. 

From 21.02.2016 our working hours will be adjusted slightly, and our operating hours will now be as follows:

 

Monday to Friday: 7:30 am until 9:00 pm

Saturday: 08:00 am until 2:00 pm 

Sunday: 1:00 pm until 9:00 pm

 

If you need to get hold of us outside of
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Important notice from ABSA
Posted by Johan Du Toit on 21 January 2016 08:36 AM

Dear Customers,

We received a news flash from ABSA this morning. It stated that some ABSA to ABSA payments that were made last night did not get processed and that they will be processed after 13:00 today. 

To Buyers: If your payment is affected by this please be patient and if this does not show on your transactions this afternoon please contact us so that we can look into the matter and provide you with assistance. 

To Sellers: If some payments on orders are
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Customer Service hours: 24 December - 1 January 2016
Posted by Johan Du Toit on 24 December 2015 10:39 AM

Dear Customers,

 

During the festive period please take note of our Customer Service hours. During these times we will be offering customer support via phone, live chat and email. 

  • Thursday 24th December 2015 - 8 am until 4:30 pm
  • Friday 25th December 2015 - Closed
  • Saturday 26th December 2015 - 8 am until 2 pm
  • Sunday 27th December 2015 - 2 pm until 10 pm 
  • Thursday 31st December 2015 - 8am until 4:30
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Telephone Lines Restored.
Posted by Johan Du Toit on 10 December 2015 08:21 PM

Hi All,

Our phone lines have been restored and we have been able to assist customers without any issues for the past half an hour. If you need assistance you can now contact us via phone until 22:00 and we are also available via email and live chat. 

We would like to thank you all for your patience. 

 

Regards,

 

The bidorbuy Team. 

 


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Telkom Line issue
Posted by Johan Du Toit on 10 December 2015 04:50 PM

Hi All,

We have been experiencing Telephone line outages in our area and this has affected our phones. We are having Technicians attending to the problem and we hope to have the lines back up as soon as possible. 

Please contact us via email at hello@bidorbuy.co.za and you can also use the livechat functionality on our support pages. 

We apologise for the inconvenience caused. 

The bidorbuy
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