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Sep
14
Welcome to our new customer support desk
Posted by bidorbuy Marketing on 14 September 2011 02:52 PM

We are happy to announce that we have introduced a new Customer Support Helpdesk solution - Kayako Fusion.

Kayako Fusion is the world's leading multi-channel helpdesk solution that enables organisations to deliver a better customer experience and work more effectively as a team, whatever their size. Whether over email, support tickets, self-help, live chat or voice, the customers' support history is tracked in one place and can be accessed from anywhere.

  • You will be able to submit, view, manage and monitor your tickets (status, progress etc.). This will require login using your bidorbuy login details.
  • There is a FAQ section for those Frequently Asked Questions.
  • You can search our Help Articles (Self Help).
  • Or Browse through the Help Categories (Self Help).
  • Contact us via Live Chat (integrated into the new support system, thus making it easier to monitor and track tickets and chats from a particular user)
  • Surveys and ratings on articles - valuable feedback to our team.
  • Relevant Help articles are automatically suggested to you as you type out a query when you log a support ticket.

Please let us know what you think by posting your feedback on the forum.


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