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Customer Service hours for 1 November Election day
Posted by Natashja van Zyl on 13 October 2021 11:22 AM

Dear Customers,



Please see our Customer Support hours for the 1st November Election day. During these times we will be offering customer support via live chat and email.

Monday 1st November 2021 – 8:00 am until 2:00 pm  

Outside the above times, you are more than welcome to open a support ticket and we will get back to you as soon as possible.

Kind Regards,
The bidorbuy 


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Customer Service hours for Level 4 Lockdown
Posted by Natashja van Zyl on 02 July 2021 05:51 PM

Dear Customers

Now that we’re back to lockdown level 4, we’ve had to make a few changes to our weekend call centre times. 

 

On Fridays, the revised hours will be 07h30 – 19h00 and on Sundays, 11h00 – 19h00. 

 

This is so that our call centre staff can get home before curfew without having to rush.  

 

Thank you for your understanding and stay safe, 

 

The bidorbuy team. 


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Easter Customer Support Hours
Posted by Natashja van Zyl on 30 March 2021 03:00 PM

Dear Customers


We’ll be giving our Customer Service team some well-deserved time off during the long weekend – but we’ll still be here for you on live chat, phone and email.

The full Customer Service experience will be available during the following times; outside of these hours, please open a support ticket and we’ll get back to you as soon as possible.

Friday 2 April - 8:00AM - 2:00PM
Saturday 3 April - 8:00AM - 2:00PM  
Sunday 4 April - 8:00AM - 2:00PM
Monday 5 April - 8:00AM


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Customer Service Festive Season Times
Posted by Natashja van Zyl on 09 December 2020 02:19 PM

Dear Client

Just like Santa’s little helpers, the bidorbuy Customer Service team has been working hard all year to keep folks happy. They’re going to be having some well-earned time off over the festive season. Please take note of our holiday period hours below, and enjoy the break! 

 

Wednesday 16th December 2020 - 7:30 am until 2:00 pm

Thursday 24th December 2020 - 7:30 am until 2:00 pm

Friday 25th December 2020 – Closed

Saturday 26th December 2020 – Closed

Thursday 31st December 2020 - 7:30


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Customer Service Hours Freedom Day & Workers Day!
Posted by Natashja van Zyl on 24 April 2020 09:34 AM

Dear Customers,

Please see our Customer Support hours for Freedom Day and Workers Day. During these times we will be offering customer support via live chat and email.

Monday 27th April 2020 – 8:00 am until 2:00 pm  
Friday 1st May 2020 – 8:00 am until 2:00 pm

Outside the above times, you are more than welcome to open a support ticket and we will get back to you as soon as possible.

We would like to take this opportunity to wish you and your families a wonderful Freedom Day & Workers Day!


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Easter Customer Service hours
Posted by Natashja van Zyl on 08 April 2020 10:07 AM

Dear Customers,

During the Easter period please take note of our Customer Service hours. During these times we will be offering customer support via live chat and email.

  • Friday 10th April 2020 – 8:00 am until 2:00 pm
  • Saturday 11th April 2020 -  8:00 am until 2:00 pm
  • Sunday 12th April 2020 - 8:00 am until 2:00 pm
  • Monday 13th April 2020 – 8:00 am until 2:00 pm

Outside the above times, you are more than welcome to open a support ticket and we will get back to you as soon as possible.

We would


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