Need help?0861 88 0861
Submit a TicketKnowledgebaseTroubleshooter
RSS Feed
Knowledgebase : Safety and Security
Effective date - 22 September 2014. Although the vast majority of bidorbuy transactions are trouble-free, the Buyer Protection Programme provides an additional measure of safety in the unlikely event that: * The Seller does not ship the item you purchased; or * You receive an item that is materially different than described. The bidorbuy Buyer Protection Programme covers items purchased both on Auction and Buy Now. The maximum amounts refundable are as follows: * R1,000 when buying ...
At bidorbuy, we believe that our users should transact in an absolutely safe, secure and transparent environment. We have put processes in place to ensure that you trade without any worries and with complete peace of mind. * The Ratings System * Money Back Guarantee * Community Watch * Buyer Protection Programme * Seller Monitoring THE RATINGS SYSTEM A Rating is a comment that users leave about other users. These comments are a reflection of the actual experiences people have had while buyi...
We want all members to experience hassle-free and safe trading on bidorbuy.co.za. Buyers have added peace of mind through the bidorbuy Buyer Protection Programme [http://www.bidorbuy.co.za/content/23/Buyer_Protection_Programme.html]. Here are some tips to trade safely online: PHISHING _Never disclose your personal/confidential data like your password in any email, over the phone or in any other form of communication. bidorbuy, by policy, will never ask you for your password._ If such conf...
Effective start date - 22 September 2014. The detailed steps of how and in which situations to file a claim are listed in the Buyer Protection Programme Terms and Conditions [http://www.bidorbuy.co.za/help/6600/Buyer_Protection_Programme_Terms_and_Conditions]. Here is a short overview: * Item not received? Check the listing to make sure that you've allowed enough time for your auction or buy now item to arrive. * Item different than advertised? Check the listing to make sure that the ite...
bidorbuy merely provides the platform for individuals and companies to advertise items they have for sale. bidorbuy does not manufacture, sell, supply, deliver or provide any of the items advertised on the site, nor do we purchase stock or hold stock of any of the products listed on the site, nor do we issue invoices or cover car purchases with our Buyer Protection Programme. We do not advertise the listings on our site on Gumtree, Junkmail or any other Classifieds websites and in newspapers,...
bidorbuy.co.za takes every precaution to prevent the loss, misuse and alteration of all information under its control. When you submit sensitive information via our site, your information is protected both online and off-line. When any of our pages ask you to enter sensitive information, such as a credit card number, that information is encrypted and is protected using SSL. When you are visiting a secure page, such as our registration form, the lock icon on the bottom or top of Web browsers s...
Shill bidding is not allowed on bidorbuy. Shill bidding is when Sellers place bids (personally or under the guise of another user) on their own items with the intent to artificially inflate the price of the product that is on auction. Sometimes, family members or friends may bid because they really want the item. However, since these bidders have personal contact with the Seller, gives them an unfair advantage. Shill bidding is regarded by most online auction websites as a deceitful and un...
We require certain details and personally identifiable information from you for several reasons - order fulfillment, transactional records, billing and security and safety. We may request this detail from you when you register, want to sell or when you request a payout from bidorbuy, or at any other time we deem necessary to ensure the safety and security of the site and it's members, so that everyone can have a positive experience on our site. We may, at our sole discretion, request addition...
In the event that you may have fallen victim to a suspected scammer or fraudulent Seller, you can contact our Security team at communitywatch@bidorbuy.co.za or call us on 0861 88 0861 to get the Seller's particulars or for further advice or assistance. Once you have these details you should contact your nearest SAPS branch and open a case of Theft under False Pretenses against the Seller. In some instances, where we believe that no theft or fraud has taken place, we may require a Section 205 sub...