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Knowledgebase : Frequently Asked Questions > Buying FAQ's
   
bidorbuy encourages its users to rate each other. Ratings are dependent on actual experiences that users like you have while buying and selling. Buyers should rate Sellers based on service and product...
Shill bidding is not allowed on bidorbuy. Shill bidding is when Sellers place bids (personally or under the guise of another user) on their own items with the intent to artificially inflate the pric...
On bidorbuy, Sellers select shipping methods and set the fees on their listings. There are no standard fees or methods prescribed by bidorbuy. Shipping costs are for the Buyer's account unless otherwi...
bidorbuy offers to Sellers a built-in payment solution which adds convenience, speed and efficiency to the transaction. There are two options: The bobPay Credit Card payment system which allows sell...
We generally allow 7 days for a transaction to be finalised, this takes into account things like payment delays, shipping or delivery times etc. We recommend that you attempt to contact the Seller aga...
There are many different shipping methods used on bidorbuy. Delivery times will vary depending on the options offered and selected. An item posted via regular post will take longer to arrive than an i...
bidorbuy provides an online marketplace where items are listed for sale. As such all sales and transactions take place online via the bidorbuy website. Unfortunately we do not allow items to be vie...
bidorbuy guidelines are that transactions should be completed within 7 days of the original transaction date. If you have been unable to contact the Seller after the 7 day period, you would need to co...
Unfortunately you cannot change your bid amount or personally delete your bid once it is entered, you would need to contact the Seller via the Q&A facility requesting that your bid be deleted and p...
STEP 1: CREATE A BIDORBUY ACCOUNT In order to buy you will first need to register [https://www.bidorbuy.co.za/jsp/registration/UserRegistration.jsp]. This is a quick and easy process and should take ...
There can be a number of reasons why a bid fails or is unsuccessful. The main reasons would be that you have been out bid or you have entered an amount lower than the next required bid based on the...
Basically, the auction will have a scheduled close time - for example 3pm. If there are no bids in the last 3 minutes before 3pm, the auction will close as normal. If however someone places a bid at 2...
The payment methods as well as the payment options are determined by the Seller. You will have to make payment via one of these methods as described by the Seller - for example - EFT, direct deposi...
To locate the details of any orders you may have placed through bidorbuy, simply sign in to your My bidorbuy [1] account area. From there, click on the All items bought or won [2] link located to t...
bidorbuy may under certain circumstances, issue refunds for bobPay EFT payments made on purchases (in most cases when a Seller has been blacklisted and bidorbuy still holds your funds). In order...
When listing their items on auction, Sellers can optionally set a reserve price, which is the minimum price that they are willing to accept for the item. The reserve price cannot be more than 20% high...
Bidders are ranked according to the following ranking algorithm: amount, quantity and then time. So for two competing bidders, if one bidder bids higher than the other then the bidder with the higher ...
When you place your bid on an auction item, you will be prompted to enter Automatic (or Auto) bid, which is the maximum you are prepared to pay for the item. The automatic bid feature bids on your be...
In order to ascertain the trustworthiness of a Seller, we advise you to read our safe buying tips [1]. This will help you in making an informed decision when purchasing an item, pay particular atte...
bidorbuy SMS Alerts is a sms (text) message service which allows you to stay up to date with the status of the item you are bidding on. This service also allows you to increase your current bid by ...
You can check your bobBucks voucher account balance by logging on to your My Bidorbuy [https://www.bidorbuy.co.za/jsp/my/MyMain.jsp?Action=BUYER_VIEW] and navigating to the Buying Section. On the left...
Unfortunately each order has a unique reference number for each seller, so payments cannot be combined for different sellers. You must pay each seller separately using the relevent payment reference. ...
bobBucks Vouchers can only be bought using bobPay EFT or Cash Deposit (bobPay credit card payments accepted at our discretion). You may not use bobBucks vouchers or credits to purchase vouchers, nor...
Every seller determines their own return policy on the items listed. Always make sure that you read the shipping, payment, warranty, guarantee and return policies etc before purchasing an item. If non...
We do try police the site but it is incredibly difficult as we do not have physical access to the products or sellers and have over 1.5 million products listed at any given time. The ability to verify...
WHAT IS 3D SECURE? 3D Secure is an online credit card payment authentication standard developed by major card companies in order to make online credit card transactions more secure and to decrease th...
Basically, what you are seeing on the auction page is outdated information. A forced refresh of the page will show any new activity or up to date information on the auction, for example, when a new bi...
'Discreet Item' is a great tool for Sellers who wish to list items for Buyers who wish to be discreet about their identity. When the 'Auction' or 'Buy Now' listing ends, only the Seller will know who ...
Sellers can set multiple quantities on one listing when selling multiple identical items. Sellers can also set the minimum number of items a buyer can purchase. For example a seller could sell a total...
The online auctions on bidorbuy allow participants to bid for items via the internet. The bidorbuy auctions are an ascending bid auctions in which bids are open for all to see. The winner is the highe...
Once you have carefully read the listing and wish to buy an item listed at a fixed price (buy-now), click on Buy Now at the top or bottom of the listing. Clicking Buy Now will add the item to your Sho...
Sellers have the option to add the Buy Now button by filling in the buy-now price box when creating an auction listing. Sellers who upload their auction listings in bulk can make them feature the Buy ...