Back to bidorbuy.co.za 010 005 6200
Submit a TicketKnowledgebaseTroubleshooterLive Support
Knowledgebase : Frequently Asked Questions > Buying FAQ's
   
bidorbuy encourages its users to rate each other. Buyers should rate sellers based on service and product quality. Sellers should rate buyers depending on ease of transaction and prompt payment. There...
Shill bidding is not allowed on bidorbuy. Shill bidding is when sellers place bids (personally or under the guise of another user) on their own items with the intent to artificially inflate the price...
On bidorbuy, sellers select shipping methods and set the fees. We advise sellers to keep shipping costs realistic and fair, adding a reasonable amount for packaging costs. Overcharging on shipping is ...
bidorbuy offers to sellers a built-in payment solution which adds convenience, speed and efficiency to the transaction. There are two options: * The bobPay credit card payment system allows sellers...
We generally allow 7 days for a transaction to be finalised. This takes into account things like payment delays, shipping or delivery times etc. We recommend that you attempt to contact the seller aga...
There are many different shipping methods available on bidorbuy. Delivery times will vary depending on the options offered and selected. An item posted via regular post will take longer to arrive than...
All sales and transactions on bidorbuy take place online. That means that you cannot view the items before bidding or buying. Instead, read the item description and look at the images to determine the...
bidorbuy guidelines are that transactions should be completed within 7 days of the original transaction date. If you have been unable to contact the seller after the 7 day period, you would need to co...
Buyers need to contact the seller via the _Ask a question_ link provided in the listing and request that their bid be deleted. The seller will be responsible for deleting your bid. If the seller does ...
STEP 1: REGISTER In order to buy on bidorbuy you will need to register [https://www.bidorbuy.co.za/jsp/registration/UserRegistration.jsp]. This is a quick and easy process. STEP 2: FIND AN ITEM Sea...
There can be a number of reasons why a bid fails or is unsuccessful. The main reason is entering an amount that is lower than required. Please check what the current bid is, as well as the minimum bid...
Sellers can opto to have an auction extend with late bids. That way, if someone places a bid in the last minutes, the auction is automatically extended by three minutes. If there are no further bids t...
Sellers on bidorbuy typically offer several different payment methods. Choose the one that you find the most suitable for you, bearing in mind that only purchases paid with specific payment methods ar...
To see the details of any orders you may have placed through bidorbuy, sign in to your _My bidorbuy_ account and go to the _Buying_ tab. Then click on the _All items bought or won_ link under _Purchas...
bidorbuy may under certain circumstances issue refunds for bobPay EFT payments made on purchases (in most cases when a seller has been blacklisted and bidorbuy still holds your funds). In order to re...
When listing their items on auction, sellers can set a reserve price, which is the minimum price that they are willing to accept for the item. The reserve price cannot be more than 20% higher than the...
Bidders are ranked according to the following ranking algorithm: amount, quantity, and time. If one bidder bids higher than the other, then the bidder with the higher bid amount will rank first. If ...
When you place your bid on an auction item, you will be prompted to enter automatic (or auto) bid, which is the maximum you are prepared to pay for the item. The automatic bid feature bids on your be...
In order to ascertain the trustworthiness of a seller, we advise you to read our safe buying tips [https://support.bidorbuy.co.za/index.php?/Knowledgebase/Article/View/32/5/tips-to-trade-safely-on-the...
bidorbuy SMS Alerts is a sms (text) message service which allows you to stay up to date with the status of the item you are bidding on. This service also allows you to increase your current bid by ...
You can check your bobBucks voucher account balance by logging in to your _My bidorbuy_ and navigating to the _Buying_ tab. Then go to your voucher account history and balance. For more help, please ...
Each order has a unique reference number for each seller, so payments cannot be combined for different sellers. You must pay each seller separately, using the relevant payment reference. You can combi...
bobBucks vouchers can only be bought using bobPay EFT or cash deposit (bobPay Credit card payments accepted at our discretion). You may not use bobBucks vouchers or credits to purchase vouchers. Also...
Every seller determines their own return policy on the items listed. Always make sure that you read the shipping, payment, warranty, guarantee and return policies etc before purchasing an item. If in ...
It is physically impossible for bidorbuy to verify and authenticate each item listed on the site. However, we do have listing policy [https://www.bidorbuy.co.za/help/444/Listing_Policy] in place and ...
WHAT IS 3D SECURE? 3D Secure is an online credit card payment authentication standard developed by major card companies in order to make online credit card transactions more secure and to decrease th...
Basically, what you are seeing on the auction page is outdated information. A forced refresh of the page will show any new activity or up to date information on the auction, for example when a new bid...
_Discreet item_ allows sellers to keep the buyer's user name unknown. Discrete items can be identified by the letter D icon. Sellers may designate both buy-nows and auction listings as discreet.
Sellers can set multiple quantities on one listing when selling multiple identical items. Sellers can also set the minimum number of items a buyer can purchase. For example a seller could sell a total...
The online auctions on bidorbuy allow participants to bid for items online. The bidorbuy auctions are an ascending bid auctions in which bids are open for all to see. The winner is the highest bidder ...
Once you have carefully read the listing and wish to buy an item listed at a fixed price (buy-now), click on _Buy now_ button. This adds the item to your Shopping cart. You can then proceed with payme...
Sellers have the option to add the buy now option when creating an auction listing. Sellers who upload their auction listings in bulk can make them feature the buy now button by filling in the buy-now...
From time to time, bidorbuy will offer discounts on specific listings by means of promo codes. Promo codes appear in the product listing, under the product’s price, together with the promotional disc...