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How Do I Appeal an SNC (Sale Not Complete)?
Posted by , Last modified by bidorbuy Admin on 26 August 2011 01:25 PM

Once a Seller files an SNC, you will be notified via email. You will be given the opportunity to respond or appeal. You may explain the reasons for not concluding the transaction or you may give your version of events. Please note, bidorbuy does not investigate appeals or SNCs for accuracy and honesty. However, we may, at our discretion, request documentation and proof to substantiate claims. 

You can appeal by following the link contained in the email notification OR you can log into your bidorbuy account, select the Buying tab and then click on All Items Bought or Won. Here you will find the option to respond to the SNC filed. Alternatively, go to the SNC section under the Buying tab, at the bottom right hand corner of the page. There you will find a list of all your pending and completed SNCs.

Kindly be advised, should the SNC be finalised, you would not be able to respond. When the SNC has been completed, no option to respond will be available.