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I Have Not Received My Goods and Cannot Get Hold of the Seller
Posted by , Last modified by bidorbuy Marketing on 24 April 2014 03:49 PM

bidorbuy guidelines are that transactions should be completed within 7 days of the original transaction date. If you have been unable to contact the Seller after the 7 day period, you would need to contact our online security department at If you believe fraud has taken place, it would be advisable to lay a charge against the Seller at your local police station and to get a case number. Only once this has been done bidorbuy can release additional information on the Seller, if available, to the police. The Seller will then also be disabled or even blacklisted as a fraudulent trader. If you have not paid for the item as yet, we suggest you refrain from making a payment until you are sure the transaction will proceed without any problems. Please ensure you keep all records of correspondence and to note down the dates and times when you attempted to contact the Seller.

We do however suggest you first wait for the initial 7 day period to pass as the Seller could have a valid reason for not being contactable. Once that period is over, you may also rate the Seller negatively, which can prompt him or her into action, to either refund the payment or send you the item purchased.

It is recommended where possible to trade with Sellers that are verified users; they can be recognised by a Green Tick next to their user ID. These are users that have been verified by bidorbuy by conducting an ID, criminal and credit check on them. In the unlikely event that fraud takes place, bidorbuy covers your payment to a Verified User up to a maximum of R3000 through the Buyer Protection Programme; however, terms and conditions do apply.