Back to 010 005 6200
Submit a TicketKnowledgebaseTroubleshooterLive Support
Buyer Has Not Made Payment or Is Not Contactable, What Do I Do?
Posted by bidorbuy Admin, Last modified by on 12 August 2011 12:06 PM

We generally recommend 7 days for a transaction to be completed. If you have not been able to contact a non-paying buyer for 7 days, you need to file an SNC (Sale not complete). An SNC can only be filed after 7 days from the closure of the listing.

If the buyer does not respond or still fails to complete the transaction, you will be credited your success fees and will have the opportunity to rate the buyer negatively for non payment (dependant on the outcome of the SNC).

Please attempt to contact the buyer before filing the SNC. Non paying buyers can also be reported to bidorbuy for further investigation or action against them by emailing