Buyer Protection Programme - Making a Claim

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Knowledgebase

Knowledgebase:

Posted by bidorbuy Admin, Last modified by Johan Du Toit on 04 July 2016 09:42 AM

Effective start date - 22 September 2014.

The detailed steps of how and in which situations to file a claim are listed in the Buyer Protection Programme Terms and Conditions. Here is a short overview:

Item not received? Check the listing to make sure that you've allowed enough time for your auction or buy now item to arrive.
Item different than advertised? Check the listing to make sure that the item is indeed materially different.
Contact the Seller.
If you do not receive a response within three days, file a claim online.
The complaint must be filed no later than 30 days after the payment was made.
Remember to include all documentation.

Before submitting a claim, please review the conditions of the bidorbuy Buyer Protection Programme Terms and Conditions.

PLEASE NOTE - claims may take up to 30 days or longer to be processed, investigated and finalised.

If you have any questions please email claims@bidorbuy.co.za before submitting the claim.