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Knowledgebase:
Buyer Protection Programme - Making a Claim
Posted by bidorbuy Admin, Last modified by Johan Du Toit on 04 July 2016 09:42 AM

Effective start date - 22 September 2014.

The detailed steps of how and in which situations to file a claim are listed in the Buyer Protection Programme Terms and Conditions. Here is a short overview:

  • Item not received? Check the listing to make sure that you've allowed enough time for your auction or buy now item to arrive.
  • Item different than advertised? Check the listing to make sure that the item is indeed materially different.
  • Contact the Seller.
  • If you do not receive a response within three days, file a claim online.
  • The complaint must be filed no later than 30 days after the payment was made.
  • Remember to include all documentation.

Before submitting a claim, please review the conditions of the bidorbuy Buyer Protection Programme Terms and Conditions.

PLEASE NOTE - claims may take up to 30 days or longer to be processed, investigated and finalised.

If you have any questions please email claims@bidorbuy.co.za before submitting the claim.

 

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