Make an Offer on Buy Now Items
Posted by , Last modified by on 20 May 2015 06:19 PM
The Make an Offer feature allows buyers and sellers to negotiate on buy now items and closed auction items. Sellers need to opt-in during the listing process if they want to accept offers. Buyers need to initiate the offer process by making an offer on a specific item.
How to make an offer
Buyers can simply filter by payment option when browsing and searching, or look for the Make an offer button in the listing of the item they want to buy. Clicking on the Make an Offer button will show a pop-up box. The buyer will need to enter:
Make an offer terms and conditions
Managing offers: buyers
On the Offers made screen, the buyer will be able to change or withdraw the offer. This is only available if the seller has not yet accepted the offer.
To change an offer:
After changing the offer, the buyer will see confirmation of the updated offer.
To withdraw an offer:
If an offer has been withdrawn, buyers will only be able to view the offer history or make a new offer.
Managing offers: sellers
Sellers are able to manage their offers on a single Offers screen. They can also see which of their items have offers on their Listings for sale screens. If there are any offers, sellers can click on offers link to see each individual offer displayed on a separate line.
A counter offer means that the seller needs to enter an offer amount.The quantity will default to the quantity the buyer had initially set. The seller can include an optional note.
The buyer will then be prompted to Accept, Decline or Counter the seller's counter offer.
Once an offer is accepted by either the buyer or the seller, it will be processed in the same way as a standard order on a buy now item. Please read more in this article: Completing your order.
Offers on closed auction listings
Sellers can allow offers on closed auction listings by ticking the appropriate box when creating the listing. Buyers will be able to make offers on an auction listing for up to 48 hours after it closes.