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Does bidorbuy Verify or Authenticate Items Listed for Sale?
Posted by , Last modified by bidorbuy Marketing on 29 July 2014 09:47 AM

We do try police the site but it is incredibly difficult as we do not have physical access to the products or sellers and have over 1.5 million products listed at any given time. The ability to verify and authenticate each item is logistically and physically impossible. Not to mention that we are not experts in any particular product/item or field, therefore we cannot always determine whether an item is genuine or not just by looking at the listing.

We do have policies and procedures in place, sellers are not permitted to list fake items as per our terms of use, if they do, they stand the risk of action being taken against them. We also rely upon our community of users to assist us in this regard. They often report suspicious items to us so that we can investigate. On every listing page there is an option to report suspect goods, there is a link called "Report a Problem", this alerts us to the suspect item and we then investigate it and if found to be counterfeit, fake or not as described we can remove it and take action against the seller. You are also protected against fake products if you purchase from a Verified User (as denoted by the green tick next to their user name), we then cover the transaction in the event of fraud, up to R3000 in value. We also have Stores, where we cover transactions up to the value of R7500, in the event of fraud. So we do do quite a lot to protect buyers, but it also requires a little assistance and common sense from buyers when looking to buy goods. You can look at the seller's ratings and feedback regarding the products, you can ask the seller questions, and you can always contact us if you have doubts or suspect an item is fake. We will be happy to assist you in this regard. Usually if it is too good to be true it usually is. However, we also ask the buyer to be vigilant, do research on the product, and exercise caution when looking at buying suspect goods, as the saying goes, caveat emptor, buyer beware.

We can assure you, the vast majority of goods and products listed for sale are genuine and are sold by legitimate sellers.