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Tel: 0861 88 0861
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(011) 706 6523
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Tel: 0861 88 0861
Weekdays - 8:00am to 18:00pm
Saturday - 8:00am to 14:00pm
Fax Number:
(011) 706 6523
Directions & Map Give Us Your Feedback Email Customer Support
bidorbuy encourages its users to rate each other based on dealings.
Ratings are dependent on actual experiences that users like you have
while buying and selling. Buyers should rate sellers based on seller
service and product quality. Sellers, in turn,...
Shill Bidding is when Sellers place bids (whether blatantly or under
a disguise) on their own listings with the intent to raise the bid
price in the hope that other bidders would feel forced to bid for that
item at a higher price, thereby artificially ...
We generally discourage Sellers from listing or charging excessive
or high shipping charges, as this may be a deterrent to many potential
Buyers.
As there are many different types of shipping and delivery methods,
the costs and methods may vary from...
bidorbuy offers sellers a built in payment solution, which adds
convenience, speed and efficiency to the transaction. There are 2
options:
The bobPay Credit Card payment system which allows Verified Sellers
and Sellers who have been approved by bido...
Due to the fact that there are many different methods for delivery
or shipping an item, the time lines will also vary depending on the
options selected by the Seller. An item posted via regular post will
take longer to arrive than an item shipped via a...
bidorbuy provides an online marketplace where items are listed for
sale. As such all sales and transactions take place online via the
bidorbuy website. Unfortunately we do not allow items to be viewed
before bidding or buying takes place for a number o...
bidorbuy guidelines are that transactions should be completed within
7 days of the original transaction date. If you have been unable to
contact the Seller after the 7 day period, you would need to contact
our online security department via e-mail
comm...
Unfortunately you cannot change your bid amount or personally delete
your bid once it is entered, you would need to contact the Seller via
the Q&A facility requesting that your bid be deleted and provide the
reason for the request. The seller will be r...
\N\NSTEP 1: CREATE A BIDORBUY ACCOUNT\N\N
In order to buy you will first need to register as a Buyer [1]. This
is a quick and easy process and should take you no longer than 60
seconds to complete. You will need to choose a username and password,
which...
There can be a number of reasons why a bid fails or is unsuccessful.
The main reasons would be that you have been out bid or you have
entered an amount lower than the next required bid based on the
minimum bid increment. Check the next bid amount on th...
bidorbuy merely provides the platform for individuals and companies
to advertise items they have for sale. bidorbuy does not manufacture,
sell, supply or provide any of the items advertised on the site, nor
do we purchase stock or hold stock of any of ...
Basically, the auction will have a scheduled close time - for
example 3pm. If there are no bids in the last 3 minutes before 3pm,
the auction will close as normal. If however someone places a bid at
2.59pm, the auction is automatically extended by 3 mi...
Once a Seller files an SNC, you will be notified via email. You will
be given the opportunity to respond or appeal. You may explain the
reasons for not concluding the transaction or you may give your
version of events. Please note, bidorbuy does not in...
The payment methods as well as the payment options are determined by
the Seller. You will have to make payment via one of these methods as
described by the Seller - for example - EFT, direct deposit, cash
deposit, credit card, bobPay etc. The Seller wi...
To locate the details of any orders you may have placed through
bidorbuy, simply sign in to your My bidorbuy [1] account area. From
there, click on the All items bought or won [2] link located to the
right hand side of the page under "Purchases".
Re...
bidorbuy may under certain circumstances, issue refunds for bobPay
EFT payments made on purchases (in most cases when a Seller has been
blacklisted and bidorbuy still holds your funds).
In order to request a refund the following procedure must be
fo...
When listing their items on Auction, Sellers can optionally set a
reserve price, which is the minimum price that they are willing to
accept for the item. The starting bid amount cannot be less than 80%
of the reserve price. The reserve price is set bef...
Bidders are ranked according to the following ranking algorithm:
amount, quantity and then time. So for two competing bidders, if one
bidder bids higher than the other then the bidder with the higher bid
amount will rank first.
If two bidders bid th...
An Automatic Bid, along with an Auto Bid Limit, allows the auction
system to bid on your behalf up to the maximum amount that you
specified, if necessary. This amount is the maximum amount that you,
the buyer, are willing to pay for an item. It is kept...
An SNC is a "Sale Not Completed" process which is in place for
Sellers to send automated notifications to Buyers who have not
concluded a transaction within 7 days of winning an auction or placing
an order. After the Seller files an SNC, the Buyer has ...
In order to ascertain the trustworthiness of a Seller, we advise you
to read our safe buying tips [1]. This will help you in making an
informed decision when purchasing an item, pay particular attention to
the Seller's rating score, feedback left by ot...
bidorbuy SMS Alerts is a sms (text) message service which allows you
to stay up to date with the status of the item you are bidding on.
This service also allows you to increase your current bid by simply
replying to the bidorbuy out bid alert or by sen...