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Feb
20
Customer Service Support Hours.
Posted by Johan Du Toit on 20 February 2016 11:34 AM

Dear Customers,

In order to optimise the support we are able to provide and to keep up with support trends we have made some adjustments in our support hours. 

From 21.02.2016 our working hours will be adjusted slightly, and our operating hours will now be as follows:

 

Monday to Friday: 7:30 am until 9:00 pm

Saturday: 08:00 am until 2:00 pm 

Sunday: 1:00 pm until 9:00 pm

 

If you need to get hold of us outside of these hours you are more than welcome to email us at hello at bidorbuy dot co dot za. 

 

Kind Regards. 

 

The bidorbuy Team 

 


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Jan
21
Important notice from ABSA
Posted by Johan Du Toit on 21 January 2016 08:36 AM

Dear Customers,

We received a news flash from ABSA this morning. It stated that some ABSA to ABSA payments that were made last night did not get processed and that they will be processed after 13:00 today. 

To Buyers: If your payment is affected by this please be patient and if this does not show on your transactions this afternoon please contact us so that we can look into the matter and provide you with assistance. 

To Sellers: If some payments on orders are not reflecting from buyers please be aware that the buyers payment could be affected by this might not be a case of buyers making late payments themselves. 

Should we receive any further communication we will update this post. 

 

Kind Regards,

The bidorbuy Team 

 


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Dec
24
Customer Service hours: 24 December - 1 January 2016
Posted by Johan Du Toit on 24 December 2015 10:39 AM

Dear Customers,

 

During the festive period please take note of our Customer Service hours. During these times we will be offering customer support via phone, live chat and email. 

  • Thursday 24th December 2015 - 8 am until 4:30 pm
  • Friday 25th December 2015 - Closed
  • Saturday 26th December 2015 - 8 am until 2 pm
  • Sunday 27th December 2015 - 2 pm until 10 pm 
  • Thursday 31st December 2015 - 8am until 4:30 pm
  • Friday the 1st January 2016 - 9am until 2 pm

Outside the above times your are more than welcome to leave a message or open a support ticket and we will get back to you as soon as possible. 

We would like to take this opportunity to wish you and your families a wonderful festive season and our best wishes for 2016!

 

Kind Regards,

 

The bidorbuy Team

 


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