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Latest Updates
Postal Strike Continues
Posted by Cuan Akal on 17 September 2014 04:12 PM

Please be aware, the Post Office is again on strike with many branches closed. Deliveries will be delayed and we advise sellers to seek alternative methods of delivery.


Please take note of the following announcement from our SMS Service Provider:


We would like to inform you of a new ICASA regulation set to come into effect as soon as the 2 October 2014. There is a possibility that this deadline may change - we will keep you posted.

The regulation will impose the following change when using Short Codes:

The Short Code itself and the way it is used by you will not change. The reply long number associated to your short code however will change.

When your customers receive a reply message from you, they currently see it coming from one of your 10-digit numbers, depending on the cell phone network they are on.

When the new regulation comes into effect, your existing 10-digit number will change to a new 10-digit number starting with "090". Your customers will subsequently see the message coming from the new cell phone number e.g. 27 90 xxx xxxx.

For a more detailed explanation of these changes and their potential impacts on your service, please read our blog.
Best Regards
Clickatell Care Team

Post Office Strike
Posted by Cuan Akal on 26 August 2014 05:27 PM

All Buyers and Sellers, please we aware there is a postal strike currently in progress - this means deliveries may be delayed.  Sellers, please look at other alternatives and notify your buyers to avoid negative ratings.